{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery on every order anywhere in Thailand, with no minimum. Please allow 5 to 7 days door to door. Every order is tracked.",
    "content": "Shipping Last updated 15 October 2026. Where we deliver We deliver anywhere in Thailand, direct to your door, from Bangkok and Chiang Mai to Phuket, Hat Yai and every province in between. If you are ordering from outside Thailand, email us before you order so we can tell you whether and how we can deliver to your address. What delivery costs Nothing. Delivery is free on every order to an address in Thailand, with no minimum order value. There is no delivery charge in your basket and nothing is added at the last step. We do not currently offer an express or next-day delivery option. Every order goes by the same tracked service. How long it takes Please allow 5 to 7 days from placing your order to it arriving at your door. That includes the time it takes us to pick and pack it. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, get in touch and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@birdspikes.asia or message us on +66 92 713 8443 (WhatsApp and LINE too) before you buy, and we will tell you honestly whether it is achievable.",
    "url": "https://birdspikes.asia/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Return any item within 15 days of delivery for an exchange or a full refund of the product price, uncut, unused and in its original packaging. Faulty, damaged or misdescribed items are put right at no cost to the customer. No cancellation fee.",
    "content": "Refunds & Returns Last updated 15 October 2026. 15 days to return it If you change your mind, you can send any item back within 15 days of delivery for an exchange or a full refund of the product price. You do not need to give a reason. To qualify, the item must be uncut, unused and undamaged, and back in its original packaging with everything it came with. We inspect every return when it arrives. You pay the cost of sending a change of mind return back to us. Faulty, damaged or incorrect items This part applies to everything we sell, at any time, and nothing above limits it. If your order arrives faulty, damaged, not as described, or simply not what you ordered, contact us and we will put it right at no cost to you. You can have a replacement or a refund, and we pay the return postage. Damaged in transit If a parcel arrives damaged, send us your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of putting it right. Items missing or the wrong thing sent Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is ours to resolve and it costs you nothing. Buy the right thing first time We would rather you ordered the right thing in the first place. If you are not sure whether a spike strip suits the bird you are dealing with, how many 50 cm strips a run needs, or whether netting is the better answer, ask us before you order and we will work it out with you. Several product pages on this site exist mainly to talk people out of the wrong purchase. How to return something Email theteam@birdspikes.asia or message us on +66 92 713 8443 (WhatsApp and LINE too) with your order number and what you would like to do. We will reply with the return address. Please contact us before sending anything back, so it reaches the right place and is credited to your order. We aim to process refunds within a few days of receiving the returned goods. Your bank or payment provider may take a few more working days to show the money back on your statement. Refunds go back to the payment method you used, or can be held as credit against a future order if you would rather. Cancelling before dispatch Any order can be cancelled free of charge before it is dispatched. There is no cancellation fee and no handling deduction of any kind. Tell us as soon as you can and we will tell you where your order has got to. If something goes wrong If you are unhappy with how we have handled a return, email us at theteam@birdspikes.asia with your order number and the word \"complaint\" in the subject, and a person will look at it again from the start. Nothing on this page affects any rights you have under Thai consumer protection law.",
    "url": "https://birdspikes.asia/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Bird Spikes Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Bird Spikes Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit birdspikes.asia or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@birdspikes.asia or call +66 92 713 8443 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@birdspikes.asia . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, please email us first and we will look at it again. You also have the right to complain to the Office of the Personal Data Protection Committee (PDPC), the supervisory authority under Thailand's Personal Data Protection Act B.E. 2562 (2019). Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Bird Spikes Company, a division of Caruso Consulting Co Ltd Thailand administration: 33/22 Lamlaung Resort, Moo 3, T. Lampakbea, Banlaem, Phetchaburi 76000, Thailand Registered address: Suite 3, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@birdspikes.asia Phone, WhatsApp and LINE: +66 92 713 8443 Microsoft Clarity analytics Microsoft Clarity stays off until you choose to enable it here. With your permission, Clarity helps us understand public page use through analytics, heatmaps and session recordings. Microsoft receives usage data as an independent data controller and handles it under its Privacy Statement , including its described service-improvement and advertising-related uses. Text and sensitive fields are masked; checkout, account and other sensitive routes are excluded. Advertising storage is denied and Clarity's advertising integrations are disconnected. Your choice is remembered in this browser for up to 180 days. Older Google-only choices do not enable Clarity. You can turn Clarity off here at any time; withdrawal stops future recording after a page reload and clears its first-party cookies. It does not delete data already received. Contact us using the contact details on this website about privacy or data requests. Optional Clarity analytics is off. Keep Clarity off Allow Clarity analytics Google measurement choices This website's Google measurement follows its existing regional consent defaults. These choices are separate from Microsoft Clarity. You can decline Google measurement, allow Google Analytics alone, or allow analytics and advertising measurement when configured. Google receives usage data under the Google Privacy Policy . Declining updates Google's consent signals. Where an existing Google tag is already active, denied-mode requests can continue without optional storage; changing this choice does not delete data already received. Decline Google cookies Allow Google Analytics only Allow Google analytics and advertising",
    "url": "https://birdspikes.asia/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Bird Spikes Company.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of birdspikes.asia and any purchase you make from Bird Spikes Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Bird Spikes Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur between production batches and will not look identical on any two installations. Pricing All prices are shown in Thai baht and include 7% VAT. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from birdspikes.asia . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@birdspikes.asia or call +66 92 713 8443 , our team is happy to help. Contact Us Bird Spikes Company, a division of Caruso Consulting Co Ltd Thailand administration: 33/22 Lamlaung Resort, Moo 3, T. Lampakbea, Banlaem, Phetchaburi 76000, Thailand Registered address: Suite 3, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@birdspikes.asia Phone, WhatsApp and LINE: +66 92 713 8443",
    "url": "https://birdspikes.asia/terms-and-conditions/"
  }
}