Refunds & Returns

Last updated 15 October 2026.

15 days to return it

If you change your mind, you can send any item back within 15 days of delivery for an exchange or a full refund of the product price. You do not need to give a reason.

To qualify, the item must be uncut, unused and undamaged, and back in its original packaging with everything it came with. We inspect every return when it arrives. You pay the cost of sending a change of mind return back to us.

Faulty, damaged or incorrect items

This part applies to everything we sell, at any time, and nothing above limits it.

If your order arrives faulty, damaged, not as described, or simply not what you ordered, contact us and we will put it right at no cost to you. You can have a replacement or a refund, and we pay the return postage.

Damaged in transit

If a parcel arrives damaged, send us your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of putting it right.

Items missing or the wrong thing sent

Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is ours to resolve and it costs you nothing.

Buy the right thing first time

We would rather you ordered the right thing in the first place. If you are not sure whether a spike strip suits the bird you are dealing with, how many 50 cm strips a run needs, or whether netting is the better answer, ask us before you order and we will work it out with you. Several product pages on this site exist mainly to talk people out of the wrong purchase.

How to return something

Email theteam@birdspikes.asia or message us on +66 92 713 8443 (WhatsApp and LINE too) with your order number and what you would like to do. We will reply with the return address. Please contact us before sending anything back, so it reaches the right place and is credited to your order.

We aim to process refunds within a few days of receiving the returned goods. Your bank or payment provider may take a few more working days to show the money back on your statement. Refunds go back to the payment method you used, or can be held as credit against a future order if you would rather.

Cancelling before dispatch

Any order can be cancelled free of charge before it is dispatched. There is no cancellation fee and no handling deduction of any kind. Tell us as soon as you can and we will tell you where your order has got to.

If something goes wrong

If you are unhappy with how we have handled a return, email us at theteam@birdspikes.asia with your order number and the word "complaint" in the subject, and a person will look at it again from the start. Nothing on this page affects any rights you have under Thai consumer protection law.